We undertake Know Your Customer (KYC) checks on all new clients. This is to adhere to regulatory compliance obligations which are required by law, to help mitigate the risks associated with criminals attempting to use our service to launder money, commit fraud, or fund nefarious activities. All accounts require Proof of Identity (POI) documentation to be uploaded during registration. If you do not provide this documentation upon registration it may result in a delay to the onboarding process. You may be required to provide further information and documentation depending on your reasons for transferring funds. Any information supplied to us is totally confidential, and only used for compliance purposes. 

There are 100% no fees or charges associated with using our service. We don’t believe that our clients should have to pay any fees or charges when transferring funds overseas. 

We offer our clients the freedom to transfer funds in the way that suits them best. You can login to our online platform and book transfers yourself with full view of the live exchange rate for totally transparency. Alternatively, you can talk to one of our currency experts via phone or email, and request them to book transfers on your behalf. Unlike many of our competitors our analysts are always available to offer assistance and guidance. Our COG Premier Account has the added benefit of having a dedicated account manager to provide market insights and analytical advice to get the most from your money.

We offer bank beating exchange rates that are up to 5% better than your bank. Transferring £100,000 with us compared to your bank can save you up to £5,000. On top of this your bank will charge you up to £40 per transfer – we do this for free. We consistently analyse the marketplace to ensure our rates are the best in the business. 

We have a same-day service on the majority of currencies, including all the major ones. Some of the more exotic currencies can take between one and two days to reach the beneficiary account. 

Our COG Rational Account has no minimum limit so it enables our clients to transfer funds of any size. The COG Premier Account is aimed at larger payments, so isn’t recommended for transfers under £50,000. There is no maximum transfer value for either account. 

You can rest assured that there will always be a friendly & knowledgeable member of our team available when you need us. You can contact us directly via phone & email between the hours of 9am-5pm on weekdays. Any out-of-hour queries will be dealt with at the earliest possible convenience.  

You can lock in an exchange rate to safeguard you or your business from market fluctuations up to 2 years in advance of your trade completion date. Both of our accounts can be used to book in a forward contract by requesting this service from your account manager. 

We can arrange for you or your business to collect funds from third parties. Simply make a request if you intend to use this service. 

You will need to know the below recipient/beneficiary account information: 

·       The full name of the account holder that you’re sending the money to. 

·       The recipient’s address. 

·       The recipient’s IBAN. An IBAN has the information we need to send a payment overseas – please ask the recipient for this. 

·       SWIFTBIC code (for non SEPA payments only), please ask the recipient for this 

There are sometimes additional requirements depending on the destination country and currency. You will be asked for any additional information as you proceed along the user journey when making a payment. 

You will be able to find these banking codes on your bank account statement. They are generally located beneath your Account Number and Sort Code on your account statement. 

An IBAN is used when making or receiving international payments. Your IBAN doesn’t replace your sort code & account number ─ it’s an additional number with extra information to help overseas banks identify your account for payments. IBAN’s can be up to 34 characters, and consist of numbers and letters. 

A SWIFT/BIC code (or SWIFTBIC, as it’s sometimes known) is a code that helps overseas banks identify which bank to send money to. A SWIFT/BIC code is made up of 8 to 11 characters, and also consists of numbers and letters. 

Both of our accounts are totally free to open, and you are under no obligation to use our service when you open an account. You can use the account to check live exchange rates ahead of your transfer. 

In a word, no. Our cash rates are based on numerous factors, such as the market rate and our stock levels. The exchange rates for International Payments are based on the market rate, but we also take into account how much you are looking to transfer. We always guarantee to beat the banks, and we always monitor our competitors to ensure we are leading the pack.

You can a call or email us to find out the current exchange rate. However, the very nature of a live market means that as soon as we provide the quote the market would have moved again, resulting in a quote that is no longer ‘live’. Nevertheless, it will give you an indication of the rate.

The best way to see the live exchange rate is to sign-up for an account, and then login to the online platform. This will give you total transparency of the live exchange rate. Clients are free to sign-up for an account with no obligation to use our service.

Please see below for a step-by-step process of how our service works:

REGISTER FOR AN ACCOUNT> BOOK A TRANSFER> FUND THE TRANSFER> FUNDS CONVERTED AT AGREED RATE> CONVERTED FUNDS SENT TO RECIPIENT BANK ACCOUNT.