FAQ's

Payments

How Do I Pay by Bank Transfer?

Select the 'Bank Transfer' payment option when placing the order. After you have placed the order, you will receive a confirmation email. This email will have our bank details on. Simply make a payment into the account shown. Once we receive the payment - usually within an hour - we will send you another confirmation email, confirming the payment and date of delivery or collection. 

Can I Pay by Debit Card?

Yes, you can. Select the 'Debit Card' payment option when you place the order, then simply follow the instructions. Be aware, this is only an option for orders worth up to £1000. Orders over this amount need to be paid via Bank Transfer.

Home Delivery

Is It Safe to Send Currency in The Post?

|Yes, we use Royal Mail Special Delivery to send each package out. They are able to insure currency and cover each package in case of loss or damage for up to £2,500 in value. There is nothing on the package to suggest what is inside, and it needs to be signed for at the other end.

Will I Receive a Royal Mail Tracking Number for my Home Delivery order?

You won't get a tracking number but, you can get tracking information from our dispatch team on the day of the delivery date.

Can I get my Order Delivered to an Address Other than my Home?

No, we can only send currency in the post to an address that a person is registered at with their billing etc. In the odd circumstance, this may be an alternative address, but in the vast majority of cases, this is at your home.

How Do I Cancel an Order for Home Delivery?

If you place an order and don't want to carry out the payment, don't worry. The order only gets processed once payment is received anyway. Once an order is paid for, you can still cancel but you will need to contact us as soon as possible at support@fourextravelmoney.co.uk or call us on (+44) 0208 050 2493.

Are There Any Extra Fees or Hidden Costs?

The only extra cost that may be incurred is the postage for home delivery orders. For any orders over £750, there are no extra costs whatsoever. For orders between £300-£750, there is a £5 post and packaging fee, which will show in the order and confirmation email. For orders below £300, there is a £10 post and packaging fee, which again will show in the order and the confirmation email.

Kiosk Collection

How Do I Cancel an Order for kiosk collection?

If you place an order and don't want to carry out the payment, don't worry. The order only gets processed once payment is received anyway. Once an order is paid for, you can still cancel but you will need to contact us as soon as possible at support@fourex.co.uk or call us on (+44) 01322 643019. An administration fee of up to £10 may be applied for any cancelled orders.

What happens if I change my mind on the amount, I have ordered for kiosk collection?

If you have paid for your order and still want to change this, please contact us at support@fourex.co.uk or call us on (+44) 01322 643019 and one of our team will be able to assist with your enquiry.

Which currencies can I order for collection at a fourex kiosk?

We offer euros and US dollars for collection at one of our self-service kiosks, if you wish to order a different currency, you can have these delivered to your home instead also available on fourextravelmoney.co.uk.

When I order for kiosk collection, what do I need to take with me?

When you place your order online and you have paid, you will receive a confirmation email containing a QR code, you will also receive an SMS with a link to a time-limited 2-Factor Authentication code, it is essential you have both of these with you when visiting your chosen kiosk location for collection. You will need to take your active SMS enabled device linked to the phone number you provided us with when you placed your order. If you do not have both the QR code and SMS time-limited 2-Factor Authentication code you will not be able to collect your order.

What if I want to change my kiosk collection location, date or time?

If you decide you want to adjust your order location, date or time, please contact us at support@fourex.co.uk or call us on (+44) 01322 643019 and one of our team will be able to assist with your enquiry.

What happens if I did not receive my QR code or 2-Factor Authentication security code?

If you did not receive your QR code or 2-Factor Authentication code, please call our support line on +44 (0)1322 643019 and one of our team will be able to assist with your enquiry.

Is there a charge to order and collect at a fourex kiosk?

We do not charge any fees for using our kiosk collection service.

If order online for collection at a fourex kiosk, how long do I have to wait before I can collect my travel money?

Once you have paid for your collection order and you have received your order confirmation email, your travel money will be ready for collection after 3 hours.

How long will my funds be available for collection at a fourex kiosk?

We keep your travel money order on our kiosks for up to 48 hours from your chosen collection time, you will receive a reminder email after 12 hours if you have not collected your order. After 24 hours one of our support team will give you a friendly call to remind you to collect your order. After 48 hours collection orders on the kiosk will automatically be removed and we will refund you your order. Please note a cancellation fee may apply if you do not collect your order and we have to refund you your order amount.

Is there a minimum amount I can order for collection at a fourex kiosk?

We currently have a minimum order value of £100 in your chosen currency.

Is there a maximum amount I can order for collection at a fourex kiosk?

We currently have a maximum order value of £1000 in your chosen currency.

Can I order multiple currencies for collection at a kiosk?

We are only able to offer a single currency per order, for collection at a kiosk

Which locations are available for collection?

All of the available locations for kiosk collection are displayed on our website when you place an order.

Am I able to return any leftover currency?

Fourex is able to offer currency buyback at our self-service kiosks or using our online postal buyback service, variable rates will apply when selling leftover currency to us.